Shipping Policy

Effective Date: May 25, 2026

At Kwick Products (including our brands Kwick Graab, Kwick Kook, and Kwick Nutri), we specialize in premium freeze-dried meals and nutritional products designed for convenience, nutrition, and long shelf-life. We are committed to delivering your orders securely across India. Please read our Shipping Policy carefully before placing your order.

1. Order Processing & Dispatch Timelines

  • Processing Time: All orders are prepared and securely packed for transit within 1–3 business days following successful payment confirmation.
  • Operational Days: Orders are processed and dispatched Monday through Saturday. Dispatches and courier pickups do not occur on Sundays or national public holidays.

2. Shipping & Delivery Timelines

Since our freeze-dried meals are shelf-stable for 12 months, they do not require specialized refrigeration or cold-chain transit. We utilize reliable, nationwide third-party courier networks to deliver your orders:

  • Metro Cities (e.g., Mumbai, Delhi, Bengaluru, etc.): 3–5 business days post-dispatch.
  • Other Locations / Tier-2 & Tier-3 Cities: 5–7 business days post-dispatch.
  • Northeast India & Remote Regions: 7–10 business days post-dispatch.

Please Note: Transit delays may occasionally occur during periods of exceptionally high order volumes, major festive seasons, severe weather disruptions, or localized courier operational issues.

3. Shipping Charges

  • Shipping fees are calculated based on order weight, packaging dimensions, and delivery pin codes. These charges will be clearly displayed at your checkout screen before payment completion.
  • We may offer free shipping promotions for specific product bundles, subscription plans, or orders meeting a minimum cart value.

4. Order Tracking & Communication

Once your package leaves our fulfillment facility, automated tracking details (including the courier name and AWB tracking number) will be shared with you via Email, SMS, or WhatsApp. It is the customer's responsibility to provide accurate delivery details and an active mobile number to ensure smooth delivery coordination.

5. Failed Deliveries & Non-Delivery

Because our products are freeze-dried and shelf-stable, courier partners will typically attempt delivery up to 2 or 3 times before returning the parcel to us.

  • If a delivery fails completely due to customer error (e.g., incorrect shipping address, unavailable recipient, or refusal to accept the parcel), re-shipping charges will apply before we can dispatch the order a second time.
  • No refunds will be provided for orders abandoned or permanently returned due to continuous customer non-responsiveness.

6. Order Cancellation

  • Orders can only be canceled before they are dispatched from our warehouse.
  • Once your order has been handed over to our courier partners and a tracking number has been generated, cancellation requests cannot be accommodated.

7. Damaged, Tampered, or Missing Products

We take great care in sealing and packing our freeze-dried meals to ensure they remain airtight and protected. However, if your package arrives damaged or items are missing:

  • You must report the damage or discrepancy within 48 hours of delivery.
  • Please email connect@kwickproducts.com with your order number and clear photographic or video evidence of the tampered outer box or damaged product pouches.
  • Our team will verify the claim and arrange a replacement or store credit where applicable. Please note: We cannot accept returns or offer refunds for food packets that have been opened or consumed.

8. Contact Us

For tracking support, shipping disputes, or delivery inquiries, please contact our logistics desk:

  • Company Name: Kwick Products
  • Email Support: connect@kwickproducts.com
  • Phone / WhatsApp: +91 91526 88155