Return & Refund Policy

Effective Date: May 25, 2026

At Kwick Products (including our brands Kwick Graab, Kwick Kook, and Kwick Nutri), we strive to provide the highest quality freeze-dried meals and exceptional customer service. Because our products are consumable food items, we enforce a strict return and refund standard to maintain health, safety, and hygiene regulations. Please read this policy carefully before placing an order.

1. Order Cancellation

  • Before Dispatch: You may request to cancel your order and receive a full refund only if the order has not yet been dispatched from our warehouse facility.
  • How to Cancel: To request a cancellation, you must contact us immediately via phone or email:
    • Email: connect@kwickproducts.com
    • Phone / WhatsApp: +91 91526 88155
  • After Dispatch: Once an order is handed over to our courier partners and a tracking number is generated, the order cannot be canceled, modified, or recalled under any circumstances.

2. Strict No-Return & No-Refund Policy

Due to the nature of consumable food products, cross-contamination risks, and health and safety laws:

  • Once an order has been dispatched, shipped, or delivered, it is strictly non-returnable and non-refundable.
  • We do not offer refunds, returns, or exchanges for reasons such as personal taste preferences, change of mind, or improper storage by the customer after delivery.
  • Customers are strongly advised to review their shopping cart, delivery address, and product selections carefully before confirming their purchase.

3. Conditional Exceptions (Damaged, Wrong, or Missing Items)

A replacement or store credit may be issued solely if you experience one of the following issues, subject to a strict verification process:

  • The wrong product or variant was delivered to you by our error.
  • The product package or pouch was physically damaged or punctured during transit.
  • An item you paid for is entirely missing from the delivered shipment box.

4. Strict Verification Requirements for Claims

To prevent fraud and maintain quality control, any claim regarding a damaged, wrong, or missing product must be reported within 48 hours of delivery. Your claim will be automatically rejected if it does not meet the following criteria:

  • Unopened Requirement: The specific food pouch or meal pack being reported must be completely unopened and untampered with. Any food packet that has its outer seal broken, opened, or partially consumed is strictly ineligible for a refund or replacement under any condition.
  • Mandatory Production Details: You must provide the exact Batch Number and Manufacturing Date (Mfg Date) printed directly on the back or bottom of the affected product pouch.
  • Evidence: You must email connect@kwickproducts.com providing your order number, a brief description of the issue, and clear photographic or video evidence showing the unboxing, the damage, and the batch number.

Upon verification, if your claim is approved, Kwick Products will ship out a free replacement or issue store credit within 7–10 business days.

5. Contact Us

For any questions, clarifications, or to initiate a verified damage claim under this policy, please reach out to our customer compliance team:

  • Company Name: Kwick Products
  • Email Support: connect@kwickproducts.com
  • Phone / WhatsApp: +91 91526 88155